Contact support

Get help with active requests, billing, disputes, evidence, login issues, account access, and safety concerns.

How support can help

Request status and provider issues
Billing, receipts, refunds, and disputes
Evidence, safety, login, and account questions

Primary option

Send an in-app support request

Use this form for request-specific help. The message is sent through your customer message thread when the request reference belongs to your signed-in account.

Email instead

Email support

Prefer email or not signed in? Send the same details to support@emergi.app.

Email support

What to include

Request reference if you have one.
What happened and when it happened.
Screenshots, receipts, or photos if relevant.

When to contact support

Login or account-access problems.
Billing, refund, dispute, or evidence questions.
Active request issues such as stale status, cancellation problems, or provider mismatch.
Safety or incident escalation tied to a request.

Account and data

Delete an account

Use the verified customer or provider deletion flow. If you cannot sign in or the flow cannot complete, email support for help.

Customer deletion Provider deletion

Emergency

Immediate safety concern?

A customer support phone line is not listed in the app.

If anyone is in immediate danger, call emergency services first.